Yesterday, I actually heard myself say (angrily say), "We've now been over 5 hours without the broadband. Can't you give me any idea what's happening and when it might return?" Yup, no broadband yesterday. I called my service provider 6 times. In the end it was down for over 9 hours, which is a long time, but it's only just over three years ago that I was grateful to get an always on 56k connection.
I'll be away for a few days so I would expect that there will be a light service here.