I bought a new PC from Dell at the end of January. Last Friday the hard drive in that new PC died. No warning, no chance for a back up or to save anything. Just . . . gone.
I have sent the hard drive to a specialist to see if there's any way to harvest anything useful from it, but it will never live again. Dell have promised to send me a new hard drive.
By the way, this is the second time this has happened to me with Dell. I bought a laptop from them in 2002 that had all sorts of trouble. Eventually they sent me a new laptop. At that time I spent a lot of time on the phone with their tech support people, all of whom were in S. County Dublin. This time I was on the phone for an hour with a woman in India. The quality of the phone line was pretty bad, which when combined with the woman's accent made my conversation with her more difficult. However, she was good-natured, which is probably hard to do when you're dealing with people who are angry, frustrated, despondent (or at least, that's how I was on Friday).
I'm definitely going to consider a non-Dell option for the next purchase (a new laptop). Anyone have a suggestion (not Apple) for a reliable product?